- Shipping & Returns
Shipping & Returns
US Postal Service (USPS) and United Parcel Service (UPS) are our standard methods of shipping to all areas within the Continental U.S.
Most orders ship out within 24 hours of received.
First Class Mail Shipping- There is a flat rate fee of $3.95 to ship any package within the USA. First Class mail shipping will usually arrive anywhere in the country within 3-5 business days.
There is a charge for Priority Mail Shipping based on regular shipping rates. We do not charge additional handling fees etc.
Shipping Options for International orders and orders with personalized Pet ID Tags or Custom Made Collars take longer. We will contact you by e-mail if we have any questions regarding your order, or if there will be a significant delay in processing your order.
SHIPPING METHODS/OPTIONS-DOMESTIC (USA)
We use US Postal Service to ship to most addresses in the continental US. If you are unable to receive packages using this service, please let us know in the comments field when you place your order.
EXPRESS SHIPPING, NEXT DAY AND 2-DAY AIR PACKAGES
On USPS Priority Mail (2-3 day) and Express mail (next day) we make every effort to ship your order the same day.
Orders received after 2 p.m. EST may not ship until the next business day.
We will contact you if any additional delays are necessary.
Please be sure you have provided DAY TIME contact information.
The Express Shipping rates listed below are averages. They may not reflect the cost of shipping the items you ordered to your address. Our web site will post an average cost for Express Shipping. This cost will be adjusted up or down to the actual cost of shipping your package. If these charges exceed the "average" by more than 10% you will be contacted via e-mail and/or phone to approve the shipping charges. Please be sure you have provided DAY TIME contact information. If we cannot reach you the shipping of your package may be delayed.
Please feel free to contact us for shipping estimates.
Standard Shipping 1-5 business days inside the USA First Class Mail Shipping $3.95
1-3 business days inside the USA Priority Mail Shipping $8.95
1-2 days inside the USA Express Shipping 12.95-18.95 depending on the ship to address
INTERNATIONAL SHIPPING OPTIONS OUTSIDE THE USA
We ship to all international destinations.
All addresses outside the USA pay shipping charges based on the method you choose.
Please feel free to contact us for shipping estimate.
We ship via USPS (Priority Mail International and First Class Mail International) and UPS International.
Free Shipping is not available outside the USA. You pay the exact cost of shipping your package. Since exact cost cannot be determined until your order is ready for shipment and shipping cots vary greatly by destination and weight, the charges shown in the table below and on your invoice represent the "Average" Cost. of shipping. Your credit card will be charged exact cost of shipping your order. If your cost exceeds the "average" by more than 15% you will be contacted via e-mail to approve the shipping charges.
Reporting Damaged Goods or Lost Shipments
Damaged shipments and/or packages which appear to be damaged should be refused at the time of delivery.
Please e-mail us or call us at 1-919-614-6885 in case of damaged or lost shipments.
Returns and Exchanges
Return any unsatisfactory item within 10 days of the invoice date for credit to your account, exchanges or adjustment. All Returns should be shipped to the address below: Here Kitty Kitty Returns 513 Cole St., Raleigh, NC 27605
With all returns, please include: your name, shipping address, a copy of your invoice, and an explanation of what you want done with your return. For example, refund your credit card, exchange for another size, etc.
Regular shipping charges apply to all exchanges. We do not provide Free Shipping for exchanges.