Our studio and shipping location is located in Raleigh, North Carolina.

Call 1-888-901-2287 or e-mail Karen at info@here-kittykitty.com.

Questions or Comments? Contact Here Kitty Kitty by e-mail, phone, or mail.

E-Mail is the best was to contact us. We check e-mail every day and respond as fast as we can. You should have a reply within 24 hours.

E-Mail Karen at info@here-kittykitty.com

If you have a question about your order, please make sure your e-mail includes your name and order number.

By Phone/Fax-Call 1-888-901-2287 (US and Canada)

To dial direct call 1-919-834-0863.

Phone Hours are weekdays (Monday-Friday) from 8:00 a.m. to 6:00 p.m. EASTERN STANDARD time.

Fax orders or questions to FAX 1-888-901-2287.

MAILING ADDRESS: Here Kitty Kitty PO Box 6272 Raleigh NC, 27628

Guaranteed Satisfaction

Your satisfaction if guaranteed!

We buy our merchandise from small family companies and artisans. We find these great artisans with great ideas and quality merchandise and put them together to offer you what we love....fun, interesting, beautiful dog and cat items you will not find in mass market stores.

Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges or adjustments.

Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under RETURNS listed below.

Have questions? Need help? Email us or call 1-888-901-2287/

Your Privacy is Protected

Protecting your personal information/privacy is very important to us. As a Yahoo! Store our checkout process uses industry standard SSL encryption to ensure the privacy and security of your information. The order form pages for Here-KittyKitty.com are served through a secure https connection using 128-bit SSL v2/v3 encryption. We encrypt credit card information when a shopper enters the credit card number in the web browser, when it is sent to our server, and finally when it is sent from our server to our order processing center. This means secure shopping at Here KittyKitty!

Here Kitty Kitty does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.

We send out e-mail notifications on products, special promortions, etc. from time to time.

If you ever get an e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply click the "Unsubscribe" link or reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.

HERE KITTY KITTY'S SHIPPING INFORMATION AND ORDERING INFORMATION

Shipping Information

US Postal Service (USPS) and United Parcel Service (UPS) are our standard methods of shipping to all areas within the Continental U.S.

Most orders ship out within 24 hours of received.

FREE SHIPPING- We pay the shipping cost on all orders to destinations within the continental United States if you choose FREE SHIPPING INSIDE THE US at checkout.

There is a charge for Priority Mail Shipping and UPS Shipping based on regular shipping rates. We do not charge additional handling fees etc.

Shipping Options for International orders and orders with personalized Pet ID Tags or Custom Made Leather Collars take longer. We will contact your by e-mail if we have any questions regarding your order, or if there will be a significant delay in processing your order.

SHIPPING METHODS/OPTIONS-DOMESTIC (USA)

We use US Postal Service and UPS to ship to most addresses in the continental US. If you are unable to receive packages using either of these services, please let us know in the comments field when you place your order.

EXPRESS SHIPPING, NEXT DAY AND 2-DAY AIR PACKAGES

On UPS Next Day and UPS 2nd Day Air Shipments we make every effort to ship your order the same day.

Orders received after 2 p.m. EST may not ship until the next business day.

We will contact you if any additional delays are necessary.

Please be sure you have provided DAY TIIME contact information.

The Express Shipping rates listed below are averages. They may not reflect the cost of shipping the items you ordered to your address. Our web site will post an average cost for Express Shipping. This cost will be adjusted up or down to the actual cost of shipping your package via UPS 2nd Day or Next Day Air. If these charges exceed the "average" by more than 10% you will be contacted via e-mail and/or phone to approve the shipping charges. Please be sure you have provided DAY TIME contact information. If we cannot reach you the shipping of your package may be delayed.

Please feel free to contact us for shipping estimates.

Standard Shipping 1-5 business days inside the USA Free First Class Mail Shipping.

1-3 business days inside the USA Priority Mail Shipping $5.95

UPS 2nd Day Air 2 business days inside the USA $29.95

UPS Next Day Air 1 business day inside the USA (Saturday delivery available for $10-15 additional to most areas. $49.95

SHIPPING OPTIONS FOR OUTSIDE THE USA

We ship to all international destinations.

All addresses outside the USA pay shipping charges based on the method you choose.

Please feel free to contact us for shipping estimate.

We ship via USPS (Priority Mail International and First Class Mail International) and UPS International.

Free Shipping is not available outside the USA. You pay the exact cost of shipping your package. Since exact cost cannot be determined until your order is ready for shipment and shipping cots vary greatly by destination and weight, the charges shown in the table below and on your invoice represent the "Average" Cost. of shipping. Your credit card will be charged exact cost of shipping your order. If your cost exceeds the "average" by more than 15% you will be contacted via e-mail to approve the shipping charges.

Reporting Damaged Goods or Lost Shipments

Damaged shipments and/or packages which appear to be damaged should be refused at the time of delivery.

Please e-mail us or call us at 1-888-901-2287 in case of damaged or lost shipments.

Returns and Exchanges

Return any unsatifactory item within 30 days of the invoice date for credit to your account, exchanges or adjustment. All Returns should be shipped to the address below: Here Kitty Kitty Returns PO Box 6272 Raleigh, NC, 27628

With all returns, please include: your name, shipping address, a copy of your invoice, and an explanation of what you want done with your return. For example, refund your credit card, exchange for another size, etc.

Regular shipping charges apply to all exchanges. We do not provide Free Shipping for exchanges.

Ordering from Here Kitty Kitty

Credit card ordrs are accepted online, by fax or by phone.

We accept Visa, MasterCard, American Express, Discover and PayPal.

Money Orders and Cashier's Checks are accepted.

All orders outside the US should be credit card orders.

Ordering over the Internet

Ordering over the internet is safe, easy and totally secure. We you order from Here Kitty Kitty over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.

Internet Explorer users should see the LOCK (secure)symbol when you check out.

Firefox users should see the unbroken key symbol when you check out.

After placing your order online, you will receive an e-mail confirmation of the order you entered online.

Ordering by telephone Our phone hours are from 8:00 a.m.-6:00 p.m. Eastern Standard Time Monday-Friday (except for major holidays).

Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-888-901-2287.

Ordering by Mail

When ordering by mail, please be sure to include all item numbers and the full item name and price, as well as your name, address, phone and e-mail.

You can pay by credit card or money order. We do not accept personal checks.

Price Changes

Prices in this catalog are subject to change without notice. Please e-mail us if yu have any questions.

Charitable Contributions Here Kitty Kitty's main charitable contributions yearly go to HSUS and local SPCA chapters. We also participate in silent auctions around the country making donations to help raise money for individual local animal organizations.

Karen Customer Service PO Box 6272 Raleigh, NC, 27628 888-901-2287 info@here-kittykitty.com

We strive to give the best possible customer service, to give our customers a good feeling about buying our products and to let them know we appreciate it very much. Thank you for the visit.

PLEASE SUPPORT YOUR LOCAL SPCA and THE HUMANE SOCIETY OF THE UNITED STATES